5 Reasons Customer Service Employees Become Negative And Rigid

Share to Facebook Share to Twitter Share to Linkedin Without question, hiring the right employees for customer-facing roles (and by “right” I mean “those with the most potential to turn out right”) improves your odds of providing exceptional customer service, day in and day out.   Unfortunately, though, extent to which these promising employees will […]

Do Happy Employees Give Better Customer Service?

Share to Facebook Share to Twitter Share to Linkedin Only if they know how. As a customer service consultant, I find the platitudes in my field fall into two campy camps: “Everything for the customer” (and, by implication, employees be damned) or “take care of your employees and (as if this were some kind of […]

The COVID Era Brings Wix An Extra Million Signups A Month–And A Chance To Serve

Share to Facebook Share to Twitter Share to Linkedin “Within this challenging, painful time for the world, it’s an affirmation of our role here in helping people survive economically—including artisans, community organizations, and solo entrepreneurs,” says Wix President and COO Nir Zohar, referring to the growth of his company’s subscriber base during the economic and […]