Business travelers have long expected their hotels to provide good food, an array of fitness options and, perhaps, a place for a haircut or manicure. But lately, travelers have been pushing to speed up those services.
So hotels have started to introduce offerings like grab-and-go food outlets, short workouts and express beauty treatments. In many cases, the amenities are free or low cost.
“In an increasingly time-pressed environment, business travelers care more and more about fast and convenient hotel services,” said Sean Hennessey, a hotel consultant and an assistant professor of hospitality at the Jonathan M. Tisch Center for Hospitality and Tourism at New York University.
That is in part because they are accustomed to instant gratification, he said. “They have access to so many services right through their cellphones, like food delivery and banking.” That, he said, “translates into their work lives as well.” But it is also the case that business travelers are more pressed for time because, he said, unlike previous generations, they’re expected to be on call around the clock and respond to emails and other work requests immediately.
Scott Berman, the United States industry leader for hospitality and leisure at PricewaterhouseCoopers, said that the sped-up services come as hotels are competing more intensely for the loyalty of business travelers. According to the Global Business Travel Association, total spending on business travel in the United States reached $292.3 billion in 2017, a 3.1 percent increase from the year before.
“Business travelers,” Mr. Berman said, “are spending more, but they have so many hotels to pick from, and they want the properties