No matter how diligent a person is, they will, at some point, receive negative feedback in their career. Whether it’s an unsatisfied customer, an upset manager or a tense situation with a colleague, you can’t make everyone happy 100% of the time.
But negative comments don’t mean you’ve failed. In fact, you can use them as a learning tool and an opportunity to build a positive outcome with the other party.
To help you do this, we asked members of Young Entrepreneur Council their strategies for responding to negative feedback the right way. Their best responses are below.
Young Entrepreneur Council members share their top strategies for dealing with negative feedback.
Photos courtesy of the individual members.
1. Determine The Internal Points Of Failure
List the key criticisms, determine the internal points of failure and implement a corrective solution. While some businesses might jump to understand motives first, that doesn’t help solve the problem at hand. Instead, follow the three steps listed above in order to determine more permanent fixes that are likely to turn that negative feedback around. Becoming solution-oriented, rather than defensive, about the customer or team criticism helps companies grow. This also allows them to foster a more open environment and a more frequent feedback loop. – Firas Kittaneh, Zoma Mattress
2. Focus On Looking Forward
Always keep the conversation forward-focused. It’s easy to head into a downward spiral of past events that created this negative feedback. Instead, acknowledge the problem and start working on