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After-sales service may seem unimportant for some businesses, but it can be a crucial factor that could plummet a firm or take it sky high. The quality of this service can affect several aspects of a company, including customer satisfaction and even product improvement.
Read on below to learn what makes after-sales service essential and how to improve yours today.
Understanding After-Sales Service
After-sales service is any job a manufacturer, retailer, or third-party provider delivers after a customer purchases a product. It’s not precisely a revenue-generating activity. However, many companies strengthen their after-sales endeavors as part of their marketing efforts. This is because quality after-sales services also mean a caring company.
Improving your after-sales service just as you do with every other aspect