Are customers behaving worse toward the people who serve them, in the face of the Covid-spawned crisis we’re all living through? Customer Service consultant Micah Solomon answers this question with help from a new report from Freshworks, The New CX Mandate

Sophia Amoruso’s Business Class is teaching entrepreneurs, creatives and freelancers everything they need to know about running a successful business.

There are few bright spots in the world right now, but the ways in which companies and agencies are addressing student loan debt is one of them. With job losses and an economic downturn, we’re all looking for ways to get help where we can.

If you are looking for ideas on small businesses you can support in your holiday gift giving, here are some of the micro businesses I’ve profiled. Many have been incredibly generous in sharing their knowledge with the small business community.

By expanding the forms of payments you accept, you can increase sales and provide a better user experience.

PPP and EIDL weren’t enough to help small business owners. Should owners create a coalition?

While gig workers are seemingly becoming the norm, the safety net provided by employee benefits in the U.S. is undeniable. But two keys to effectively addressing social issues through business actually lie in addressing ownership and governance.

2021 will bring thousands of new cannabis jobs to the US economy

In early February, things were looking good for Practice San Francisco, a center offering individual psychotherapy and classes for children and adults that promote physical and mental well-being. Business was so good that owner Nina Kaiser, a psychologist, had just renovated and moved into a bigger space with the goal of doubling revenue. Then the […]

Mr. Hsieh, who died at 46, tried to revitalize a corner of the city by attracting other entrepreneurs.

Tony Hsieh, the 46-year old technology entrepreneur and venture capitalist who built Zappos into a $1 billion internet shoes and clothing powerhouse, died on Friday. He was 46. The cause was injuries suffered in a house fire on Nov. 18 in New London, Conn., according to Megan Fazio, a spokeswoman for The Downtown Project in […]

Share to Facebook Share to Twitter Share to Linkedin A hug, a phone call, or a card is certainly more than enough — particularly this year. Yet, if you are interested in gifting a little something to your family, friends, or colleagues, here are some brands that are looking to build a better economy that’s […]

Share to Facebook Share to Twitter Share to Linkedin Though not approaching the levels of last March and April, panic buying of toilet paper has become a thing again. That’s according to Danny Alexander, co-founder of Who Gives a Crap, a social enterprise that donates 50% of its profits to charities focused on providing access […]

Share to Facebook Share to Twitter Share to Linkedin Chris Patton-Jones, CEO of Connected Kerb Connected Kerb Petrol driven cars are set to disappear from Britain’s roads rather sooner than expected. Under the government’s updated “Green Industrial Revolution” plan, every new car sold from 2030 onwards must be either electric or an approved hybrid. This […]

Share to Facebook Share to Twitter Share to Linkedin 16 July 2020, Baden-Wuerttemberg, Giengen an der Brenz: An employee in the production department of … [+] Margarete Steiff GmbH attaches a “button in the ear”, which is the trademark of the Steiff animals, to a soft toy. Photo: Marijan Murat/dpa (Photo by Marijan Murat/picture alliance […]

Share to Facebook Share to Twitter Share to Linkedin Charlotte Williams, Founder of SevenSix Agency Courtesy of SevenSix Agency Diversity in media has received significant attention in 2020 and many companies have managed to improve their efforts with diverse models, influencers, and celebrities headlining many campaigns. Whilst this is a step in the right direction […]

Share to Facebook Share to Twitter Share to Linkedin ENGLAND – 1958: English Electric developed several notable pioneering computers during the 1950s. … [+] The DEUCE: Digital Electronic Universal Computing Engine, was the first commercially produced digital model and was developed from earlier plans by Alan Turing. 30 were sold and in 1956 one cost […]

Share to Facebook Share to Twitter Share to Linkedin Is there a slacker you have to deal with? iClipArt By Dianna Booher Back in high school, the kids called it snitching. Teachers, trying not to be complicit in the tattling but also wanting to build a positive classroom culture, often responded to the warring class […]

Share to Facebook Share to Twitter Share to Linkedin The difference between successful people and highly successful people is directly related to how … [+] often they say “no.” To figure out who you should say no to, it’s helpful to group the people you know into three groups: friends, buddies, and friendly. Photo by […]

Share to Facebook Share to Twitter Share to Linkedin When Chris Meade, 27, was growing up, he found volleyball frustrating. “I never got to touch the ball,” he says. There was too much competition on the court for a newbie to get a chance to spike it. But that’s changed. Today, he’s a co-founder of […]

In 2013, Joy Hollingsworth moved with her family from Seattle out to the country with a plan to build a cannabis business. Washington State had recently legalized recreational marijuana, and Barack Obama had just been re-elected. For Ms. Hollingsworth, a former basketball player, and her brother, Raft Hollingsworth III, a former University of Washington student […]

Share to Facebook Share to Twitter Share to Linkedin Millions of professionals worldwide are already using LinkedIn but a feature that is still in beta and very few influencers have access to is LinkedIn Live. LinkedIn Live is LinkedIn’s live streaming option that is focused on business content and smart conversation.  Unlike Facebook live, in […]

Share to Facebook Share to Twitter Share to Linkedin Dr. John Jaquish, author of the new book “Weightlifting Is a Waste of Time”. Dr. John Jaquish A lot of entrepreneurs talk about “disrupting their industry.” They want their idea to smash into the landscape like an asteroid, sending up a smoke cloud the whole world […]

Share to Facebook Share to Twitter Share to Linkedin This is the second of a series of articles looking into how, what was previously regarded as “the Future of Work”, has transformed work post-pandemic in 2020 “After Disease”. Having previously looked at where we work, we turn our focus towards how we acquire talent in […]

Share to Facebook Share to Twitter Share to Linkedin When we see industries change quickly, the reason is usually obvious with hindsight. Whether the sector is banking or home furnishings, there is always an innovation or event that makes the transformation possible. Ordering a mattress online is feasible because of the tech that enables Purple, […]

Share to Facebook Share to Twitter Share to Linkedin Launching your funding round too close to the holidays can result in disappointment getty Venture capitalists work in semesters with little deal activity generally taking place across the holidays or over the summer. As a founder, optimizing the time you start, and aim to conclude, your […]

Share to Facebook Share to Twitter Share to Linkedin Adam Weitsman turned a time of hardship into a commitment to integrity, transparency, and … [+] philanthropy. Provided Any entrepreneur who’s been in business for more than a few years knows that hardship and  failure are part of the game.  But as they say, it’s not […]

Share to Facebook Share to Twitter Share to Linkedin Making the right first hire is winning half the startup battle. There is more to hiring the right … [+] candidate than posting a job at a recruiting or freelancing site. It comes down to knowing who you are looking for, how to find them and […]

Share to Facebook Share to Twitter Share to Linkedin Happy parents and kids using computer and waving while making video call berofe Thanksgiving dinner … [+] in dining room. getty It’s hard to feel grateful right now. This is a Thanksgiving like no other – one that many Americans will celebrate isolated from their loved […]

Share to Facebook Share to Twitter Share to Linkedin Legal form concept : Blue pen and a non compete contract on a clipboard. Noncompete contract is an … [+] agreement between employee and employer, not to enter into competition in subsequence business effort getty Back in the 1970s the group Chicago had a hit with […]

Share to Facebook Share to Twitter Share to Linkedin Trying to get people interested in your startup may seem like fighting a losing battle. The early stages of a business contend with several challenges when persuading customers to get involved. Advertising to a large market can be expensive, and you have to figure out if […]

Share to Facebook Share to Twitter Share to Linkedin Make a year-end checklist to stay on top of important responsibilities, like distributing Forms W-2. getty I don’t know how it’s that time of year again, but it is. Year-end. The time to get out your lists and make sure everything’s in order so you can […]

Share to Facebook Share to Twitter Share to Linkedin For those of us with aging family members, there is always a worry that they might become the target of misinformation or become swayed by something false they see on TV, through an email scam or by a fraudulent phone call. getty According to a 2019 […]