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Nine Techniques To Keep Customer Support Conversations Productive And Positive

Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service,…

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How Healthcare Organizations Can Shift The Paradigm And Make HR A Strategic Asset

Jacob Kupietzky is President of HealthCare Transformation, a company dedicated to providing hospitals with experienced interim executives. Most organizations (healthcare and otherwise) can be broken up into two pieces. The…

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Entrepreneur Burnout – As A Report Highlights The Emotional Toll Of Covid, Should Founders Be Taking More Time Off?

According to a survey commissioned by accountancy software company, Xero, many entrepreneurs are struggling with the psychological impact of navigating their businesses through the pandemic. Indeed, the emotional fallout is…

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How We Make Career Decisions Has Drastically Changed: Here’s How Individuals And Employers Can Evolve Intentionally

Rob is a Partner at Artisan, an innovation consultancy supporting global leaders with technology strategy and solution services. Covid-19 has been a catalyst for behavior change across the board. This…

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Virtual Culture: Why Remote Leaders Must Offer The Whole Package—And Then Some

Mike Lane is the CEO of Fluency, providers of Robotic Process Automation-powered solutions for the digital advertising industry. The benefits of remote work are obvious: flexibility, productivity and a multi-location…

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